Support & Disputes

What Publifo Supports

Publifo supports structural correctness of publishing files generated from validated manuscripts.

Specifically, Publifo will:

• Validate manuscript structure against Kindle publishing requirements
• Generate a publishing file from the validated structure
• Retain generated files for a limited period for audit and download
• Evaluate file-specific disputes using stored generation records and submitted evidence

Support is limited to evidence-based, file-scoped issues.

What Publifo Does Not Support

Publifo does not provide:

• Editing or rewriting services
• Formatting preferences or visual layout adjustments
• Kindle device appearance simulation
• Metadata, cover, or listing configuration
• General publishing advice or strategy
• Ongoing support tickets or conversational troubleshooting

Publifo does not intervene in:

• Amazon policy decisions unrelated to file structure
• Rejections caused by metadata, content policy, or account issues
• Files modified after generation

File Retention

Generated publishing files are retained for 30 days from the time of generation.

During this period:

• Files can be downloaded
• File details remain visible for reference

After the retention period:

• Files are permanently removed
• No recovery is possible

Retention exists for auditability, not as a guarantee period.

Dispute Window

• The dispute window is strict and non-extendable
• Disputes submitted after this window will not be processed

How Disputes Work

Disputes are available only for specific generated files and must be submitted from the file's detail view.

To submit a dispute, you must provide:

• The Amazon KDP rejection message (text or screenshot)
• Confirmation that the file was uploaded to KDP without modification

Each dispute is processed once and results in one of the following outcomes:

Dispute decisions are final.

Guarantees and Limitations

Publifo does not guarantee acceptance by Amazon KDP.

Publifo guarantees only that:

• The publishing file was generated from the validated manuscript structure
• No additional formatting assumptions were introduced during generation

Responsibility for:

• Content
• Metadata
• Covers
• Upload timing
• Account status

remains with the publisher.

Billing and Payments

All charges are one-time charges per publishing file generated.

Epix Digital LLC offers a 14-day refund window from the transaction date for eligible purchases, in addition to any mandatory consumer protection rights required by law.

• Refund requests must be submitted within 14 days of the transaction date
• Refunds are not available for completed digital deliveries that have already been downloaded, used, exported, or fully consumed, unless required by law
• If a purchase is not delivered or is materially defective, a refund or replacement may be available

If a refund is approved, access to the related product or service may be suspended or revoked.

Contact

Publifo does not operate a general support ticket system or provide manual publishing services.

For issues related to:

• Billing errors
• Account access
• Legal or compliance requests

You may contact: support@publifo.com

This channel is not used for publishing guidance, custom formatting, or dispute handling.

Summary

Publifo is designed to reduce publishing risk through deterministic validation and generation.

Support is:

• File-specific
• Time-bound
• Evidence-based

This ensures clarity, fairness, and operational reliability for all publishers.